RS Works

Staff Training

Training for career coaches, created by someone who has done the work.

Custom workshops and series for workforce and career services teams. No open cohort right now. Every engagement is scoped for your staff, your caseload, and the outcomes you have to report.

How engagements are structured

Pick the format that fits your team, then we tailor the curriculum.

Single workshop or academy

A focused half-day or full-day session for counselors, supervisors, or a conference audience. Past academies for NAWDP members and U.S. Department of Labor partners have covered resumes, assessments, and coaching for underserved jobseekers.

Multi-session series

A sequence of live sessions over weeks or months so staff can practice between meetings. IRCO ran 12 trainings for 50+ counselors and network partners. Custom series for community action and workforce agencies follow the same pattern: a scoped curriculum, not a one-off webinar.

Self-paced curriculum

A program you own after we create it together. Henry Street Settlement worked with Andrea over a year to create 40+ modules for career counselors, so new staff can be trained without waiting for the next live date.

Sample topics

What teams typically ask us to cover

Drawn from workshops, academies, and masterclasses Andrea has led for workforce, higher education, and career services teams. Every engagement is tailored, so we pull from these and add what your staff needs.

AI and digital tools

  • How to get people hired in the age of AI
  • AI for career exploration and pathway planning
  • AI resume products: what to trust and what to skip

Resumes and cover letters

  • Resume development strategies counselors can teach, not templates they hand out
  • Translating inconsistent work history and transferable skills
  • Escaping the resume black hole

Assessment, planning, and transitions

  • Career assessments and matching without over-promising a pathway
  • Career planning and pathway mapping for the year ahead
  • Navigating career transitions and pivoting from public service

Interview, LinkedIn, and coaching craft

  • Using storytelling to win the interview
  • Leveling up LinkedIn and personal brand
  • Coaching underserved and first-generation jobseekers
  • Supervisor sessions: reviewing counselor output and keeping quality consistent

Organizations we've trained

NAWDP
WPTI
IRCO
Henry Street Settlement
U.S. Department of Labor
Grace Institute
NCDA
WorkforceGPS
New York Public Library
CUCS
City of Chicago

What partners say

From workshops, series, and staff academies.

Dan Salemson, Managing Director of Digital Learning & Technology at WPTI

Dan Salemson

WPTI

Managing Director

Digital Learning & Technology

Among the most effective trainers I have observed in 20+ years.

WPTI partnered with Andrea Gerson on a virtual workshop, Career Coaching for Underserved Communities.

Kathleen Hoag, Training and Development Manager at IRCO

Kathleen Hoag, M.A.T

IRCO

Training and Development Manager

Andrea Gerson led a series of 12 trainings for 50+ of our counselors and network partners over a six-month-period.

Andrea's style of training was very personable and calm, providing ample time for questions from the participants. The activities were engaging and the materials relevant for our staff.

The attendees consistently responded that the trainings were informative and actionable, and they were able to leverage their learnings to improve the impact and efficiency of their services.

Kiana Walbrook, Director of Learning & Development at Henry Street Settlement

Kiana Walbrook, MPA

Henry Street

Director of Learning & Development

An extensive training program of over 40 modules.

Henry Street Settlement collaborated with Andrea to develop a self-paced digital training program for career counselors. Throughout the span of one year, our organization worked closely with Andrea to create an extensive training program consisting of over 40 modules.

Kimberly Meadows

NAWDP

Training Director

100% of attendees said the academy was valuable.

Andrea facilitated a 3-day, 8-hour Virtual Career Academy for members of the National Association of Workforce Development Professionals (NAWDP). Andrea was extremely knowledgeable in the content that she presented, and was well-prepared and engaging. Andrea's presentation was given high reviews from both the attendees and staff of NAWDP. In the follow up survey of attendees, 100% of those completing the survey stated that the Academy was valuable to them!

Request a training for your team

Tell us about your staff, the format you need, and what you want coaches to do differently afterward. We will follow up with a scoped proposal, not a public cohort waitlist.